Illumination Text

1. Data Controller

This clarification text is provided by HIS International Tourism Travel Agency Ltd., acting in the capacity of data controller. Sti. has been prepared in accordance with the KVK Law No. 6698 in order to provide detailed explanation and information regarding the processing of your personal data. In this context, for more detailed information, you can review the introductory information and personal data retention/destruction policy at and the records in the VERBIS system.

2. Personal Data Processing Purposes

Your personal data belonging to the categories of "identity, communication, audiovisual records, marketing, health information, other (height, weight)", which are processed during the offer processes of package tour services offered by our company, are processed for the following purposes:

  • To be able to communicate in order to carry out the package tour process, including the documents and deficiencies that may be required during the service application process,
  • Execution of sales processes of products and services, customer relations management and evaluation of requests and complaints,
  • Providing our services to our customers through various channels (online, telephone, e-mail, etc.) within the scope of package tours and other activities,
  • Carrying out operational procedures in order to provide the necessary services,
  • Managing the main operations of the sales process such as reservation and ticket delivery, and conveying information to our customers on these issues via communication channels such as telephone, WhatsApp, sms and e-mail,
  • Fulfilling the obligations regulated in consumer law, electronic commerce law, travel agency law legislation,
  • Evaluating and finalizing objections, suggestions, complaints and feedbacks before the service,
  • Social media, e-mail, phone, whatsapp etc. Answering pre-service questions and complaints through communication tools such as social communication channels, sharing the information requested by our customer candidate, making necessary calculations,
  • Conducting customer satisfaction research in order to increase service quality, tracking, organizing and improving customer experience and demands,
  • Auditing by accredited independent companies in order to provide certification as per the standard, and reporting the results to us,
  • Ability to present all service history records as evidence in possible legal disputes.
  • To be able to report the necessary information to the relevant authorities in order to receive "Health Tourism Service"; transportation, accommodation, transfer etc. organizations can be realized,

3. Personal Data Transfer

Your personal data is shared with the following groups of recipients, limited to the reasons that require it to be transferred:

  • Relevant public institutions and organizations and other institutions they have authorized, to the extent permitted and required by the provisions of the legislation, in order to fulfill the obligations of our company before the law,
  • Hospitals and doctors who will perform related medical operations within the scope of Health Tourism Service,
  • Switchboard provider companies that work with the aim of accessing voice recordings in call center processes when necessary,
  • Our lawyers and judicial authorities in order to exercise our legal rights;
  • Our suppliers in order to keep the records of our customers in the areas we serve, to provide the necessary precautions and inspections, to communicate and to carry out all necessary transactions,

4. Personal Data Collection Method and Legal Reason

Your personal data, Meta (Facebook - Instagram), our websites and information entries made on all kinds of forms on Google, online messaging portals, social media, whatsapp etc. Social communication channels, information sharing via telephone and e-mail are collected by recording the information transferred by you to the system, provided that it is directly related to the establishment or performance of a contract specified in paragraphs 5/2 c, ç, e, f of the Law on the Protection of Personal Data No. 6698. It is necessary to process the personal data of the parties to the contract, it is necessary for the data controller to fulfill its legal obligations, the data processing is mandatory for the establishment or protection of a right, and the data processing is mandatory for the legitimate interests of the data controller, provided that it does not harm the fundamental rights and freedoms of the data subject. processed for legal reasons.

Personal data to be processed within the scope of "OPEN CONSENT" pursuant to the provision of 5/1 of the Law on the Protection of Personal Data;In this sense, it is possible to communicate with you in accordance with the "Law on the Regulation of Electronic Commerce" and all relevant sub-legislation for gifts, discounts, new opportunities and special offers, consumer preference analyzes and personalized marketing activities such as product-service promotion, information, advertisement, campaign. It is processed for the purpose of sending e-mails and sms and making phone calls; It is shared with companies that provide sms and e-mail sending services and companies that provide consultancy services on marketing in order to carry out the delivery.

Personal data to be processed within the scope of "OPEN CONSENT" pursuant to the provision of 6/2 of the Law on the Protection of Personal Data; In accordance with the processes of evaluation, compliance and realization of the medical operations to be given by the relevant health institution within the scope of Health Tourism Service, providing the medical operation service to be given by the doctor in a way that will protect human health at the highest level and in accordance with the legislation, prevention of possible risks, reduction of medical risks and inspection of compliance with the operation. Current disease information, infectious disease information, medical surgery history, constantly used drug information, smoking - alcohol - drug use, pregnancy information, photo and video records information are processed for medical operations that make it mandatory to obtain health information. for the purpose of sharing with the doctor and hospital.

5. Relevant Person (Data owners) Rights

Detailed explanation on this subject is available at the address "". You can send it in writing to 19 Mayıs Mahallesi Dr. Hüsnü İsmet Öztürk Sokak No:1/15 Şişli İstanbul" or to the registered e-mail (KEP) address of “[email protected]”.

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